Favorites link not found

This topic addresses those instances where the Knowledge Builder client is known to function and provide access to one or more booksets located on the targeted Knowledge Builder server (CD-ROM, local hard drive, remote networked computer).

These errors have a higher possibility of occurrence as Favorites content is external to the Knowledge Builder booksets. When they do, the Knowledge Builder client will normally trap the error and redirect the user to a Troubleshooting page in the Knowledge Builder Tools bookset

Problem	Possible cause	Action
User Favorites link fails	Source document was deleted or is otherwise no longer available.	Use the Favorites functions to delete the link See Deleting information from Favorites.
	Source document was moved.	Use the Favorites functions to delete the old link (See Deleting information from Favorites), then Add a new link to the moved location (See Adding information to Favorites), or Add a new link to a copy of the source copied to the local User Favorites folder.